Frequently Asked Questions
Everything you need to know about shopping with OAK + FORT.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of the purchase date. Please note that jewelry, beauty products, and sale items marked as final sale are not eligible for return.
How long does shipping take?
Standard shipping typically takes 3-7 business days within North America. Express shipping options are available at checkout for faster delivery.
Can I exchange an item for a different size?
We do not offer direct online exchanges. To ensure you get the size you want before it sells out, we recommend placing a new order and returning your original item for a refund.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at the time of checkout.
How do I care for my OAK + FORT garments?
To maintain the quality of our minimalist designs, we recommend following the specific care instructions on the inner garment tag. Most of our delicate pieces benefit from cold hand washing or professional dry cleaning.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.